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Guest Communications SOP
Discovery
→
Generating
→
Done
Company
Company
Company legal / operating name
Primary operating country
Total active units under your operation
Select
Team size — Internal full-time / part-time staff (approx.)
Roles currently present (select all that exist today)
Property Manager
Operational Assistant
Housekeeping coordinator
Maintenance coordinator
Revenue / pricing manager
Owner relations / account manager
Other
Coverage expectation for guest-facing issues
Business hours only
Extended hours
24/7 coverage (on-call rotation)
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